Customizing JIRA workflow
Like other cool companies we also use JIRA for issue tracking; and we are agile using it. JIRA has posted a very useful article on how to go agile using JIRA [ http://confluence.atlassian.com/display/CONFEVAL/Using+JIRA+for+Agile+Development ]. Since JIRA gives you an option to customize the workflow. We've added some more details extending the normal 4 step JIRA workflow to a 6-7 step workflow.